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Ward service 
Our company has focused on pre-sales and after-sales services for many years, providing users with satisfactory solutions, high-quality products, and perfect after-sales. This is our consistent commitment to win the satisfaction of every customer.
Optimized solution design: We patiently communicate with users, understand their actual needs, and provide users with optimized and reasonable design solutions...
Long-term guarantee of spare parts: We guarantee to provide users with spare parts services for at least 10 years to avoid equipment being idle due to the aging of equipment components...
Equipment upgrading and transformation: We fully consider the new needs of users in the process of enterprise development such as production capacity and energy saving. We provide you with new transformation plans to save your money...
Operation training services: When the equipment is delivered, we provide your employees with comprehensive training services on equipment use, maintenance, and simple repairs, and provide written documents to avoid equipment shutdowns caused by employee turnover...
Incoming material testing service: We have a complete material testing center, and new and old users are welcome to provide on-site testing of various materials...
Service process:
1. Pre-sales:
Establish user files, get in touch with customers, introduce the company's technology and equipment, understand user needs, recommend corresponding equipment, implement sample and related technical preparations, and improve technical parameters.
2. On sale:
Provide users with relevant drawings and technical information, coordinate the installation and construction of user equipment, and inform users of production speed and production quality. Ensure synchronized coordination between user project progress and equipment manufacturing. Handle emergencies and maintain good communication with users.
3. After-sales:
① Send personnel to the user to guide the installation and be responsible for debugging until delivery.
② Responsible for the operation and maintenance skills training of user-related personnel.
③ Provide long-term spare parts with high quality and good price.
④The equipment has a one-year shelf life. If the equipment is damaged due to the quality of the equipment itself within one year after acceptance, it will be repaired free of charge. If the failure is caused by improper operation, a cost will be charged, and 48-hour service maintenance will be implemented, that is, the user's questions must be answered within the first 24 hours after receiving the user's message. If the problem cannot be solved on the phone, the user will rush to the user's site to solve the problem within the next 24 hours.
4. Basic service flow chart
